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How can I track my delivery?Updated 5 months ago

View your order tracking or get more help with your delivery

View order tracking

Please click here to manage your order and view your tracking.

You can login using your order number, or if you don't have your order number to hand you can enter your email address and a PIN will be sent to your email to confirm your identity.

When can I expect my delivery?

UK orders are dispatched the same day from Monday to Friday (excluding bank holidays) if ordered by 2pm. Orders placed after 2pm are dispatched the next working day. Depending on the delivery option selected at the checkout, our expected delivery timings are as follows:

Standard Delivery - 3-5 working days

Express Delivery - 1-2 working days

For international orders, please click here for expected delivery timings to your location.

The tracking says 'delivered' but I can't find my order

If the tracking shows your order as 'delivered' please could you check in case it has been left in a safe place (such as behind a wheelie bin, in a porch or garage), with a neighbour, or has been taken in by another member of your household, as this is often the case when an order appears to have gone astray. 

Need more help?

If you need more help with your delivery, please click here to contact us.

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