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Help With Ordering 

Delivery Information

Order Issues & Returns

Angel & Dove Shop

Angel & Dove

Our Customer Help Centre is where you'll find order tracking information, contact details and answers to frequently asked questions. How can we help you today?

Angel & Dove | Customer Help Centre

You can find our delivery options here: 
https://www.angelanddove.com/pages/delivery-returns

What are your delivery options?

We offer a no fuss returns policy. 

Simply return the unused item to us within 30 days of delivery and we will issue a refund on receipt of the item.

Our return address is:
Angel & Dove Ltd
Unit 6 Oriel Court
106 The Green
Twickenham
TW2 5AG

Please use a tracked postal service for returns and include your name and order number in the parcel so we can process your refund quickly. Return shipping is paid by the customer unless a product is faulty or damaged.

You can find more information about Returns here - https://www.angelanddove.com/pages/delivery-returns

What is your return policy?

If you need to make a change to your order, please let us know as soon as possible by contacting customerservice@angelanddove.com so that we can amend your order before it is dispatched.

CHANGE ITEMS ON THE ORDER - If you need to add or change items in your order, please let us know as soon as possible.

ADD OR CHANGE A GIFT MESSAGE - To add or make changes to a gift message after an order has been placed, please email us the message text and we will add it to you order if it hasn't been dispatched.

CHANGE DELIVERY ADDRESS - If you need to change the delivery address on your order please let us know as soon as possible. Don't forget to let us know if the delivery name needs to be changed as well. 

CHANGE BILLING ADDRESS - We're not able to change the billing address as this is linked to the payment provider. Please note that if you paid by PayPal they copy the delivery address to the billing address by default. However, we don't show the billing address on our packing slips so the recipient won't see it (and of course PayPal has the correct billing address in your PayPal account, so it won't affect the payment). 

CHANGE DELIVERY OPTION - If you'd like to change or upgrade the delivery option on your order, please let us know as soon as possible so we can advise the options available to you.

CANCEL ORDER - To cancel your order, please get in touch as soon as possible so we can action this before it is dispatched.

For more help, please visit our Customer Help Centre.

I need to make a change to my order

If there is a problem with your order, please let us know as soon as possible by contacting customerservice@angelanddove.com so we can help to put things right. 


DAMAGED PRODUCT

If you've received a damaged or faulty product, please contact us and include a photo so we can arrange for a replacement to be sent out as quickly as possible.


RETURN AN ORDER

If you wish to return an item, we offer a no fuss returns policy. Simply return the unused item to us within 30 days of delivery and we will issue a refund on receipt of the item. 

Please use a tracked postal service for returns and include your name and order number in the parcel so we can process your refund quickly. Return shipping is paid by the customer unless a product is faulty or damaged.

Our return address is:
Angel & Dove Ltd
Unit 6 Oriel Court
106 The Green
Twickenham
TW2 5AG

You can find more information about Returns here.


ORDER NOT RECEIVED

The expected delivery timings for UK orders are as follows:

Standard Delivery (3-5 working days)

Express Delivery (1-2 working days)

Orders are dispatched the same day if placed by 2pm from Monday to Friday (excluding bank holidays). Orders placed after 2pm will be dispatched the next working day.

If your order hasn't arrived by the expected delivery date, please check the tracking in the first instance as it may have been delivered to a neighbour, left in a safe place, or another member of your household may have taken it in. If you still can't find it, please contact us so we can assist you further.

For international orders, please click here for expected delivery timings to your location.

If you need further assistance with your delivery please contact us.

There's a problem with my order

Yes, you can add a gift message on the product page before adding an item to the basket. 

It will be handwritten on an Angel & Dove gift card and enclosed with the order. No prices will be included with the order.

If you need to add or change a gift message after an order has been placed, please let us know as soon as possible so that we can amend the order before it is dispatched.

Can I add a gift message?

Visit our Customer Help Centre for order tracking, contact details and answers to frequently asked questions, such as:

Where is my order?
What are your delivery options?
Can I change the address?
Can I add a gift message?
Are prices shown on the packing slip?
Do you do custom orders?
Do you sell wholesale?
Can I get a VAT invoice?
Do you deliver to Ireland?
and many more...

Please click here to visit our Customer Help Centre.