Can I make a change to my order?

If you need to change something, we're here to help.

Please let us know as soon as possible if you need to make a change to your order so that we can amend the order before it is dispatched. Once an order has been dispatched (or the shipping label has been printed) we're unfortunately not able to make any changes.

Please click here to email us about a change to your order.

Change delivery address

If you need to change the delivery address on your order please let us know as soon as possible so we can amend it (don't forget to let us know if the delivery name needs to be changed as well).

Change billing address

Unfortunately we're not able to change the billing address as this is linked to the payment provider. Please note that if you paid by PayPal they automatically copy the delivery address to the billing address by default (we have no control over this, it's just something they do to speed up the checkout process). However, we don't show the billing address on our packing slips so the recipient won't see it (and of course PayPal have the correct billing address in your PayPal account, so it won't affect the payment).

Change items on the order

If you need to add or change items in your order, please let us know as soon as possible.

Add or change a gift message

To add or make changes to a gift message, please email us the message text and we will add it to you order if it hasn't been dispatched.

Change delivery service

If you'd like to change the delivery service on your order, please let us know as soon as possible so we can advise the options available to you.

Cancel order

If you need to cancel your order, please get in touch as soon as possible so we can action this before it is dispatched.